High-quality products come from high quality working environments where workers feel valued and where their fundamental rights are respected. The minimum requirement for working practices in each organization will be through National legislation, but often, National requirements fall short of international standards, which include United Nations (UN) and International Labor Organization (ILO) conventions, set for environment, health and safety of working conditions. Many customers seek to identify and utilize business partners who recognize and aspire to fulfill their responsibility to their community and environment. This is because it is widely accepted that, quality in production is the result of a quality company that seeks to address not just production issues, but social and environmental issues.

This course aims at; developing a holistic understanding to quality and how personal values affect quality output, enhancing understanding of the five different types of quality (Personal, Team, Product, Service and Company quality), developing an appreciation of internal customers as a way to satisfying external customers, enhancing appreciation of personal quality as a link to achieving overall quality as well as, developing an understanding of the quality management process.