Overview

High-quality products come from high quality working environments where employees feel valued and their fundamental rights are respected. The minimum requirement for working practices in each organization will be through National legislation, but often, National requirements fall short of international standards, which include United Nations (UN) and International Labor Organization (ILO) conventions, set for environment, health and safety of working conditions.

It is widely accepted that, quality in production is the result of a quality company that seeks to address not just production issues, but also social and environmental issues.

The CBiT quality management course aims to develop a holistic understanding to quality, and how personal values affect quality output, enhancing understanding of the five different types of quality (Personal, Team, Product, Service and Company quality), developing an appreciation of internal customers as a way to satisfying external customers, enhancing appreciation of personal quality as a link to achieving overall quality as well as, developing an understanding of the quality management process.